Frequently Asked Questions

To order medicine online, browse our catalogue to find the product that you want to order. On the product page, view the dosage, pack size, price and availability of the product that you would like to order. Add the items that you would like to order to your cart and follow the steps on the website to complete your order.

Once you have placed your order, you will be taken to a page that indicates that your order has been successfully placed.

No. To order medicine online through our website, you do not have to create an account. All you have to do is add the items that you would like to order to your cart and follow the steps on the website to complete your order.

Cryptocurrency and Pay on WhatsApp are available at checkout on the website. Cryptocurrency payment instructions will be made available after your order and stock has been confirmed. Pay on WhatsApp will ask for your payment within the chat after your order has been reviewed. The other methods, iDEAL, Bancontact and bank transfer require you to contact customer support through WhatsApp or the contact form on the website.

After your payment is confirmed, your order will be processed and dispatched for delivery according to your destination and the details of your order.

If for any reason you would like to change your order, please contact Euro Pharma Care as soon as possible after placing your order. Depending on the stage of processing and despatch of your order, we may be able to accommodate your request.

Euro Pharma Care delivers medicines to various countries within the Schengen Area. Depending on your specific destination, delivery may not be available. Please check the delivery information on the product pages. If you would like to know more about delivery to one of the Schengen Area countries, please contact us.

Medicine delivery times will depend on your specific destination within the Schengen Area. Estimated delivery times are approximately 1-2 days after payment for orders to the Netherlands and approximately 3-4 days after payment for orders to Germany.

Delivery times to other destinations within the Schengen are subject to change. The times cited are estimates only.

Delivery times to the Netherlands are approximately 1-2 days after payment. Actual delivery times may vary.

Delivery times to Germany are approximately 3-4 days after payment. This is an estimate only of the time it will take for your delivery to arrive.

The delivery times cited above are from the time that you make payment for the items in your order. As soon as the order is paid for, processing of the order begins.

Please ensure that the contact and delivery information with which your order is dispatched is accurate and up to date. The courier company may use this information to contact you regarding your delivery.

All orders are dispatched in discreet packaging. Details regarding the products you ordered will not be displayed on the outside of the package to ensure the privacy of our customers.

The ability to track your dispatched order will depend on your delivery method. If tracking is made available for your order, the details will be made available to you during delivery.

Please open the product page that you are interested in to view information regarding the medicine, such as its name, strengths, pack sizes, the price of the product and its availability. Further information regarding the medicine may also be displayed on the product page.

Information regarding the strengths and sizes of the medicine will be displayed on the product page. If there are more than one available option for the product, you can select the variant of the product that you would like to purchase.

Current product availability is displayed on the product pages and product cards on our website. Products that are not currently available for purchase will be clearly marked as such.

If the product that you would like to purchase is out of stock, it will be displayed as “sold out” and will not be able to be ordered. Currently, stock notifications are not connected to our website, so you can either check the product page for availability at a later date or contact us to inquire about current product availability.

The information on this website is for educational and informational purposes only. The information on the website is not a substitute for the advice of your physician or other qualified health provider.

Always ask your physician or other qualified health provider any questions you may have regarding a medical condition. Never disregard professional medical advice or recommendations because of information you may have read on this website.

The offer applies to selected eligible products. For every four boxes purchased, one additional box of the same product is added free by the basket. Eligible products are clearly marked on the website.

Free delivery is applied when the qualifying goods total reaches €500 after any product discount. Delivery itself does not count towards the threshold, and progress is shown in the basket and order summary.

Yes, promotions and delivery offers can change. Please check the current offer information on the website before ordering.

To complete your online order, you will be asked for the information required to process and deliver it. Please make sure the contact and delivery information you provide is accurate.

The website does not use analytics, advertising or tracking cookies. It stores your theme choice and cart locally in your browser, and these settings remain on your device. Information submitted through checkout or the contact form is handled separately from your locally saved cart.

Your cart is stored locally in your browser, so your selected products will still be available when you return using the same device and browser. Clearing your browser data or using another browser or device may remove the saved cart.

Click here to contact Euro Pharma Care customer support via contact form, WhatsApp, SIGNAL or e-mail. Use the contact form to ask questions about their products, payments, orders and deliveries. Live chat and telephone support are not currently available.

If you are contacting us about an existing order, please include your order reference (if available) and a short description of your enquiry in the email. Do not include passwords or any other information in your enquiry.